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Terms of use and Disclaimer

Terms of use and Disclaimer

The www.cyberenerji.com is the online store exposure and sales through the Internet. Before you enter the online store and browse our website, we invite you to consult the following terms and conditions which located at www.cyberenerji.com. Make sure you agree to the following terms and conditions as the re-use and navigate your site more www.cyberenerji.com implies explicit and unconditional consent and agreement with them. Also it is prohibited to copy, reproduce, transmit or distribute this content in any way, without prior permission by Cyberenerji in writing.

1. Terms

Cyberenerji reserves the right to unilaterally amend or update these terms and conditions of the transactions made via the e-shop, according to the needs and practices. Cyberenerji undertakes to satisrm users of any changes and any changes through the website of this online store. It is clarified that the change does not take orders terms which you have already done.

2. Satisrmation & Products

Cyberenerji representation as to the completeness and accuracy of the satisrmation given on the website www.cyberenerji.com, both in terms of the existence of the essential characteristics which if described for each product available and the accuracy of data on the services provided by the Cyberenerji e-shop, services , subject to any technical or typographical errors that have escaped the attention or occur unintentionally or due to any downtime of the site on grounds of force majeure.
All products include 23% tax. If you possess professional VAT number please contact us to exclude the 23% tax.

3. Disclaimer

The online store of Cyberenerji is not responsible for any technical problems that may occur when users attempt to access the website and during and are associated with the use or compatibility of their own infrastructure using our website. It also undertakes no liability for any damage caused to your computer or other property due the transmission of "viruses" or otherwise as a result of your connection, use or visit to the website.

Hydrogen kits s considered as incomplete, in the sense that depending on the end use that manufacturer of the final system, must take into account the requirements of each applicable directive and put the CE mark. As such, we have no control over quality of installation, use or disposal of electrolytes, maintenance, etc. and therefore cannot be held responsible or liable for any damage caused as a result of installation, use or misuse in a vehicle, personal property, or injury to person or persons resulting from such installation and experimentation. Specifically: Modification to the emission system of any automobile could greatly affect the manufacturer's warranty. Violation of Emission rules and regulation are not voided with proof of increased fuel economy and reduced emissions. Check with your local authorities if unsure.

Any of the techniques and methods discussed and described are in fact hazardous and involve risk of personal injury and property loss. The absence of a potential hazards list in any inherent article does not suggest that a proposed technique is without risk and is not to be taken otherwise. Use our hydrogen kits, installation manuals and the satisrmation at your own risk. Specifically: Hydroxy gas, also known as hho gas consists of a highly volatile, nearly perfect, explosive combination of Oxygen and Hydrogen. In sufficient volumes, and If handled carelessly, HHO can become dangerous. Point of fact, HHO should be treated with at least as much respect as one would treat gasoline, kerosene or other explosive material.

NEVER expose the cell near fire or smoke, since hydrogen is flammable gas.
NEVER bring electrolyte, in contact with skin or eyes because it is highly toxic.

4. Safety

4.1. Client Identification

The codes used to identify you is two: Input (e-mail or username) and Personal Security Password (password), who each time you enter your access to provide complete security to your personal satisrmation. You have the ability to modify your Personal Security Code (password) and your e-mail address (e-mail) as often as you wish. The only person who has access to your satisrmation are through the above code and you are solely responsible for maintaining the secrecy and concealment by third parties. In case of loss or leakage you should immediate alert us otherwise our online store is not responsible for the use of a password by an unauthorized person. We recommend for security reasons, change your password at regular intervals and avoid using the same codes and easily detectable (eg date of birth) . We recommend to use not only letters and numbers and symbols and creating password.

4.2. Transaction Privacy

Confidentiality is obvious. The same basic principles apply in everyday transactions in the case of e-commerce. All satisrmation transmitted by the user / member in Cyberenerji is confidential and Cyberenerji has taken all necessary steps to use them only to the extent necessary in the context of service. Some of the measures taken are the following:

  • Only authorized employees have access to satisrmation of your transaction and only when necessary, eg for processing your requests.
  • Cyberenerji does not disclose customer satisrmation and transactions, unless written authorization from you or this court decision or other public authority.
  • If Cyberenerji use third parties to support its systems, ensure the guarantee of confidentiality.

You can request any satisrmation held about you and correct them if they can demonstrate the existence of error.
For your own safety, you will also have to handle all satisrmation provided through the service as confidential and secret and not make any disclosure to third parties.

5. Privacy Policy

When you visit the pages of www.cyberenerji.com you may be asked to provide personal satisrmation about you (name, surname occupation, email address, shipping products, etc.) generally to process your orders. Any personal data anywhere on the pages and services websiteswww.cyberenerji.com, kept solely for purposes relating to your transactions with our communication, improve service and ensure the operation of the service and not be used by any third party (except as provided by law for competent authorities).
All reasonable steps to secure your data has been taken. Your personal satisrmation is extremely rare and special cases may be disclosed and in cooperating with Cyberenerji in order to support, promote and execute the business relationship with us , but always under conditions which guarantee fully that your personal satisrmation not undergo any unlawful processing.

For any question or suggestion or statement relating to these matters please contact us by using the contact form which is provided in the following link http://www.cyberenerji.com/?SyfNmb=3&pt=%C4%B0leti%C5%9Fim

At any time, the user reserves the right to update or any further processing of data in accordance with the legislation on the protection of personal data.

5.1 Satisrmation we may ask from you

  1. Personal data: Each visitor can browse the online store Cyberenerji without giving any personal satisrmation. You need personal data (your e-mail address) only when you join and you proceed to order products or if you choose to receive our e-mail.
  2. Satisrmation related to products market: The necessary satisrmation for each transaction is your name, a landline, address (street, city, zip code), shipping address and order document type (receipt, invoice). At the same time, we ask volunteered some satisrmation like mobile number (in case we need to contact you), fax number and occupation.
  3. Data document: In case you need an invoice we will need company name, VAT number and address of its registered office (seat).
  4. To improve our website www.cyberenerji.com. We continually strive to improve our website offerings based on the satisrmation and feedback we receive from you.

In summary , we ask only for satisrmation so as we need to enjoy a unique shopping experience, consistent delivery of products ordered, secure payment of your order and personalized service based on your needs and preferences .
To be able to offer personalized service, most large companies use alphanumeric identification files , called cookies. The session cookies used only to recognize that you enter the site, so you do not need to seek, password for all pages that include transaction data. These are erased immediately after leaving the site. Cyberenerji uses session cookies for not asking you constantly password when you visit different web pages, we need to recognize you when you enter our online store.

6. Shipping Policy

6.1 Delivery of products at your seat

  1. via local post office which is cheaper than any other method of transportation, packages shipped globally usually within 5-7 business days and in some cases, the packages come to your door without even going to your local post office. We recommend to track your package via tracking number, which we give to you after your purchase.

Cyberenerji is not responsible for any Customs/Import taxes, fees, or duties which are the sole responsibility of the recipient of the package.

6.2 Pickup from our seat

Υou can collect your order from our seat.

Going to Shopping Cart, Estimate Shipping and Tax,choose your country and left click of mouse over the "Get a Quote" option. Below you will see "Pickup from our seat, Pickup from our seat €0.00".
If your order is registered to 15:00, the products are readily available and we have confirmed the payment of your products, you will be satisrmed via e-mail when your order is ready so you can pickup your order.
Cyberenerji is not responsible for any Customs/Import taxes, fees, or duties which are the sole responsibility of the recipient of the package.

7. Payment methods

7.1 PayPal

PayPal is one of the most popular and safest credit/debit card processing system available trusted by over 200 Million People around the World. Paypal allows you to make payments using a variety of methods including: PayPal Balance, bank account, credit card, PayPal Credit, and debit card. If you would like to find out more about paypal visit https://www.paypal.com. When a person follows the "Checkout" to purchase something from Cyberenerji Store, PayPal seamlessly handles all payment processing. Cyberenerji store does not store any customer credit card satisrmation. All actions during payment procession are done using encrypted connections.
When you make a payment, if you have not selected a Preferred Payment Method, PayPal will fund your transaction in this order:
PayPal Balance, Instant transfer from your bank account (if eligible), PayPal Credit (Bill Me Later, PayPal Extras Card, or PayPal Smart Connect), Debit card, Credit card, eCheck (a delayed transfer from your bank account - may result in significantly slower shipping by seller)

7.2 Bank account

You can pay your order by bank account. Prepay your order at one of the following accounts of the banks we work.







Account Number




Send us a copy of the bank payment at our email satis@cyberenerji.com . Once we receive the copy, we will proceed your order.


7.3 Payoneer payment by credit card

8. Return - Refund policy

You have the right to return purchased products within 20 days of purchase for a full refund of purchase price as long as, the products is in perfect condition, complete and undamaged. The hydrogen unit has not been installed, filled with electrolyte and/or been turned on and/or used in any manner, taking apart or disassembling the hydrogen unit or bubbler, void all warranties and refunds. If you have installed the hydrogen kit you may not return it for any reason except warranty repair. No refunds issued after installed or used in any manner.
If not returned within 20 days then Cyberenerji can not accept any return and replacement. In any case, the maximum time for replacement back may not be extended beyond the twenty (20) calendar days from the date of receipt. Moreover, for all cases, if a product develops a covered defect within the warranty period, Cyberenerji, will repair or replace the product without charge, provided that the product is returned during the warranty period together with the original sales receipt (copy of the receipt is not acceptable). Before any return is prior consultation with Cyberenerji.

  • We do not accept returns based on mileage results because we have no control over the quality of the installation.
  • We do not accept returns based on customers perception or measurement of production level of hho or pure hydrogen gas. We measure our units for many hours.

Shipping Costs are not refundable or reimbursed under any circumstances, unless we make a mistake on your order. Also there is a 15% restocking fee for any returned kit. Once the packages are in international air space they can be subject to delays in travel, and customs in respective countries. We are not responsible for customs or tariffs or import duties, but is the responsibility of the respective customer.

Returns are processed in the order in which they are received. Once the return is received, Cyberenerji typically processes returns in 1- 3 business day(s). We will e-mail after the return has been processed. If your items(s) do not qualify for a refund based on the terms of this Return Policy, we will notify you via e-mail and you must contact our Customer Service team at satis@cyberenerji.com , to make arrangements to have the item(s) returned to you at your cost. If such arrangements are not made within 30 days from the date of the notice, we may dispose of the item(s) at our discretion.

9. Replacements - Repair policy

Cyberenerji has installed various testing equipments so that every step of the production is punctuated by quality testing. Our products are tested before they are supplied in the market. And for that reason after 30 days the kit may no longer be returned except for warranty work or replacement. Every effort is made to construct quality Hydrogen Generators. The items are checked and tested before being packaged and shipped. We guarantee our hydrogen generators will operate as efficient hho gas generators and separator (pure hydrogen gas) generators and will continue to work well as long as properly installed, maintained and flushed on a regular basis.

For packages or items that appear to have been damaged in shipment, please contact us within 3 days of receipt. If we are not contacted within 3 days, we may not be able to file a claim with the carrier in time and, therefore, may not be able to replace the damaged item(s).

Hydrogen dry cell (hho & separator kits) must be maintained on a normal basis. If you notice a reduction in performance,this is not a defect or an indication it is broken. It simply indicates it is time to drain the electrolyte, flush it with clean water and refill with fresh distilled water and electrolyte - do NOT send it back until you have performed a maintenance cycle on it. 

10. Cancellation of order

Cancellation of orders may be made ​​in the following cases:

If you have completed the online order but not yet shipped product you can contact us and an associate will take the cancellation of your order.

For any question about the following topics:

  • Has my order be shipped?
  • At what stage is my order?
  • When will I receive a product of my order still has not sent me?
  • My order never reached?
  • An item is missing from my order.
  • Missing pieces of a particular product.
  • I'll have proof when you order online?

Please contact us or visit your account.

11. Warranty policy

Cyberenerji offer a limited (2) two years warranty only that the hydrogen dry cells (hho & separator) we construct, will be free from defects in material and workmanship under normal use from the date of original purchase.
If the unit does not produce gas, or has a manufacturing defect resulting in leaks or is a non-working unit (i.e. no production of gas),we will first attempt to repair it. If the unit cannot be repaired it will be replaced with a comparable new or reconditioned unit.

If the unit has been disassembled, abused, placed too closely to hot engine parts (resulting in warped, broken, or distorted end plates or cell casings), or the unit is opened for any reason, this warranty is null and void and the unit will be returned as is, or you will be charged for any repairs made to fix the damage. This warranty shall not apply to any product subjected to accident, misuse, neglect, alteration, acts of God, improper transport, improper storage, improper use or application,improper installation, improper testing or unauthorized repair.

We do not warranty the additional parts and accessories we include in our kits are covered by their own manufacturers' warranty. If one of the parts is found missing or damaged upon initial inspection of your kit, notify us immediately and we will gladly replace it, however some of the accessories we provide in our kits cannot be returned once installed, therefore we cannot replace or warranty another manufacturers product such as the EFIE, or PWM once they have been used or installed.

Any evidence of solder melting or parts burned due to over current or over voltage conditions constitutes misuse and will void the manufacturers warranty and we will not be able to send a free replacement.

Because we have no control over the concentration of electrolyte or the amount of current a customer puts into our hydrogen units, nor can we control the quality of the installation, we will not warranty against misuse or abuse including but not limited to; electrolyte strength/dilution, choice of electrolyte, over-current or non-regulated current that results in melting of the plastic caps, gaskets or body, over voltage (more than unit is designed for), customer modifications, and/or using the generator in a way it was not designed to be used. Poor quality or sub-standard installations are not covered in warranty.

We do not warranty or reimburse you for any modifications done to your vehicle as a result of the installation of our hydrogen generators, nor do we warrant any damage to said vehicle, engine, person(s), or property as a result of direct or indirect use of our generators whether installed.


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